Agoda Charged $186 for Unauthorized Reservation – Requesting Immediate Refund
On October 30, 2024, at midnight, I received a notification of a $186 charge from Agoda for a reservation I did not make. Upon contacting their customer service and providing my credit card details, they only referenced a recent legitimate booking, completely ignoring the unauthorized charge. This oversight is unacceptable. I demand an immediate refund of the $186 and expect prompt resolution to this issue. Agoda's lack of accountability in this matter is concerning.
15 business days have passed and I still haven't received my refund, so I will follow up on the process.
Thank you for your understanding. We will assist you within less than 24 hours after receiving your email. Our Customer Service is at your service at all times of the day, so please do not hesitate to contact us if you have any further questions. Thank you. Sincerely, Hafiz
I will inform you until the money arrives.
Hi, if you need assistance, please reach out to us via a verified channel so that we can look into it for you. Thank you. ^TK
