On June 27, 2025, I submitted a withdrawal request from my 1xBet account, and the transaction was recorded under ticket number 5917641. Although the system shows that the payment was successfully sent, I have not received any funds in my account for over 10 days. Since then, I have contacted the support team multiple times via live chat, email, and phone, but no meaningful solution has been provided.
Every time I follow up, I am met with generic responses and requests to send the same documents repeatedly, which I have already submitted several times. This repetitive and ineffective support process has caused me financial distress and emotional frustration. Despite receiving confirmation of the payment, I am still left without my money, which raises serious concerns about transparency and customer care on your platform.
I kindly request the immediate resolution of this issue and the transfer of my withdrawal amount to my account. I also expect an explanation for the delay and an apology for the inconvenience caused. Please resolve this matter urgently.
On 05/07/2025, I placed a withdrawal request of 11,000₺ from my 1xBet gaming account to my bank account. According to the transaction status, the withdrawal was marked as “sent,” yet the funds never arrived in my bank account. Despite waiting and checking multiple times, the withdrawal remains pendi...
On November 4, 2025, I submitted a withdrawal request of $2,370 through the Fast Banking method on 1xBet. Despite the time that has passed, my transaction is still marked as “pending,” and no payment has been made to my account. During this process, I contacted customer support multiple times. Each...
On July 23, 2025, at exactly 14:06, I made a deposit into my 1xBet account, but the money never appeared in my balance. I have submitted all the necessary documentation multiple times—screenshots, transaction IDs, and every bit of proof they requested. I’ve explained the situation repeatedly, but th...
On September 14, 2025, I submitted a withdrawal request of ₺10,000 from my 1xBet account. The request ID is 3944093207. Even after seven hours, the funds have not been transferred to my bank account. I carefully reviewed my account details, and there are no errors in the information provided. This i...
On 29/11/2025, I requested a withdrawal of ₺42,000 from my 1xBet account via bank transfer, linked to my account with ID number 798112***. The withdrawal transaction number for this process is 10306528. Although 6 days have passed, the money has still not been deposited into my bank account and I ha...
