I Can't Get My Money From 1xBet for 2 Days

I was disappointed with the nuances of withdrawing money from the 1xBet betting company. Specifically, the latest case that is currently happening: a withdrawal request was made on September 22 from my account #1904729***, and two days have passed since then, but the status has not changed. I checked with support twice to find out what happened to my request, and they told me to wait because there were many requests and I needed to wait. So many that I can’t get my own money for two days? A very sad situation.