1xBet First Deposit Missing - Account Verified, Second Deposit Works

This is my first experience with casinos and betting in general, and I decided to try 1xBet. I created an account, completed all the verification steps, and even made a deposit, but the money never appeared in my account. After waiting for two hours, I made another deposit for the same amount, and that one went through. However, the first deposit is still missing. This situation occurred on October 18. My email address is muratd***@gmail.com, and my gaming account is registered with this email. The fact that the second deposit was successful reassures me, but I still have questions about the first transaction. Customer support has all the screenshots and keeps asking me to contact the bank, but what’s the point if the second payment was processed without any issue? This situation is unpleasant, and I hope you can help.