1xBet Did Not Credit My Friday Bonus After Deposit - Gave No Clear Answer

I am a regular user of 1xBet and have always enjoyed the various bonuses they offer. However, I recently encountered an issue with one of their Friday bonus. The site said that I would receive a a bonus after my Frifay deposit, but when I deposited, the bonus was not credited to my account. I contacted support, but instead of a clear answer, I received generic information that did not clarify anything.