1xBet 'Deposit+Bonus' Holidays Not Credited

I am writing regarding a problem I experienced with the 1xBet “deposit+bonus” holidays program. On 30/11 at 23:40, I deposited 100 into my account (account number: 1903746***) fully expecting to receive the corresponding holiday bonus, as described in the promotion’s terms and conditions. Despite this, the bonus was never credited to my account. After noticing that the bonus had not appeared, I contacted your customer support and was informed that I had not fulfilled the conditions because, according to them, the holidays were already over. I completely disagree with this, as my deposit was made on 30/11 at 23:40, meaning the holiday period was still ongoing according to the promotional information available at the time. I carefully followed everything stated in the terms and conditions and even sent screenshots to support to show that I met all the required conditions, yet my request was still rejected. My main demand is that the missing bonus for this “deposit+bonus” holidays program be credited to my account as originally promised. I fulfilled the conditions in good faith and believe I am entitled to receive the bonus that was advertised. I kindly request that you recheck this promotion in relation to my deposit on 30/11 at 23:40 and credit the corresponding bonus to my account.