1xBet Balance Not Updated After Money Trasfer

On October 14, I topped up my 1xBet account with $310, but the money still hasn’t appeared in my balance. I contacted customer support, and they told me to wait 24 hours, but it’s now been a little over that, and their repetitive boilerplate responses are really frustrating. Please contact me. My account number is 190473***, and my email address is the same as here — hamidout***@gmail.com.