1xBet Deposit Missing - Monzo Payment Debited, Balance Empty

I topped up my 1xBet account using my Monzo bank card. The money was debited instantly, and the payment was marked as “successful” in the bank app, but my bookmaker balance is still empty. This happened on October 24, and more than 20 hours have passed. I sent all my statements and screenshots to customer support—at first, they replied with generic messages about waiting 24 hours, but then they started ignoring me completely. I wanted to place bets on football, but I can’t because there’s no money in my account. My app ID is 1904765***. Please resolve this issue as soon as possible!