5
Rhonda is very satisfied with the result
Resolved

XRP Transfer Missing Destination Tag - Funds Not Credited

profile
Rhonda
March 18, 4:22 pm
296

I made a massive rookie mistake yesterday (My ID: 7190***). I transferred about $300 worth of Ripple (XRP) from my Binance account to my casino wallet. The transaction shows as "Successful" on the blockchain, but my balance here is still zero. I realized I completely forgot to input the 6-digit Destination Tag/Memo! The funds went to the casino's main XRP address but aren't linked to my profile. I know it's my fault, but the first-line live chat just told me "crypto transactions are irreversible" and closed the ticket. That's not helpful at all! You have the money in your main wallet. I have the exact TxID, the sender address, and screenshots from my exchange. I need a real finance guy to look at the ledger, locate my orphaned transaction, and manually credit my balance. Please don't just pocket my money over a missing tag.

March 19, 3:05 pm (22 hours after complaint)
Rhonda
Rhonda
March 19, 3:20 pm

A senior crypto specialist from their finance team reached out via email. They asked for a short video screen recording of me logging into my Binance app and opening the transaction history to prove I was the actual sender. I sent the video, and within 24 hours, they tracked down the lost deposit and credited the full $300 to my account. They could have easily just kept the money and blamed my mistake, but they actually put in the manual labor to recover it. Amazing support, but guys—always double-check your crypto tags! Lesson learned.

Similar Complaints

I Sent ₺200.90 to 1win But It Still Hasn’t Been Credited to My Account

profile
Batuhan
April 04, 2025 8:42 pm
100
1
Muhammet is completely dissatisfied with the result

I Deposited Money on 1win and Got Nothing—Still No Response

profile
Muhammet
April 20, 2025 3:28 pm
182

1win Deposit Still Pending After 48 Hours

profile
siddhant
January 31, 7:54 am
264
Report a Similar Issue