I Face Withdrawal Delay with 1win Despite Winning Bet and Request Approval

Zahir
August 05, 8:37 am
41

I recently won a bet on 1win, but my withdrawal has still not been processed. My account ID is 63329***, and my withdrawal request reference number is pay***-755***. I submitted my payout request yesterday, and when I contacted customer support, they confirmed that my request had been forwarded for processing. However, more than a full day has passed, and the funds have not been transferred to my account.

This delay is causing unnecessary stress and inconvenience. I expected a quick and reliable payout process, especially since my account is fully verified and there are no outstanding issues. I have received no update on the status of my withdrawal, and customer support only repeats that it is “under review.”

I request that 1win immediately process my withdrawal without further delay and provide clear communication on payout timelines. Players should be able to trust that winnings will be paid promptly once approved.

Progress
Progress

September 15, 8:22 pm

On 15.09.2025 at around 20:00, I made a transfer via Akbank internet banking to the Yaka Group İnşaat Hırdavat Sanayi ve Ticaret company with IBAN number TR86 0006 2000 4130 0006 2876 55. Although the transaction appears to be successful, the money has not yet reached the recipient's account. When I spoke with Akbank customer service, I was informed that the transaction had been sent to the other party. However, I have not yet contacted the recipient.

I experience such issues from time to time and I expect the transaction to be completed as soon as possible. I request that the matter be urgently investigated and my grievance resolved.

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