1win Refund For Cancelled Payment
I made a payment using Amazon Pay to add balance to my 1win account, but the money has been debited from my account and the payment was cancelled, and I have not received any refund. The transaction was for ₹350, debited today, 22 June, from my Amazon Pay wallet. My user ID on the platform is 358465449. After noticing that the balance was not added and no refund was issued, I contacted 1win customer support, but they have not responded to me. I am left without my money, and neither my 1win balance nor my Amazon Pay wallet shows any reversal of this failed transaction. I request that this failed transaction be reviewed urgently and that a refund of ₹350 be processed immediately, either back to my Amazon Pay wallet or as a correct credit to my 1win balance, whichever is possible at the earliest.
Hello! We understand why this situation is causing you concern. Your payment is currently still being processed. We are already reviewing the transaction details with the payment system. Unfortunately, once a transaction has been submitted for processing, it cannot be canceled. We are keeping a close eye on the situation and doing everything we can to ensure the funds are credited to your account as soon as possible.