1win Has Not Paid My Withdrawal for Over Two Weeks Despite Repeated Requests

I am writing to formally raise a serious concern regarding my withdrawal from the 1win platform, which has remained unpaid for over two weeks. Despite repeated follow-ups, I continue to receive the same generic responses without any resolution. This experience is extremely frustrating and unacceptable. The delay in processing my withdrawal raises serious doubts about the credibility of your platform. If this issue is not addressed immediately, I will have no choice but to escalate the matter to the National Gambling Board of South Africa and other relevant authorities. I demand immediate payment of my withdrawal and a proper explanation for the delay. Kindly escalate this matter to a manager or senior official who can provide urgent assistance. This is my final attempt to resolve the issue directly. I look forward to your prompt response.