1win Deducted My Withdrawals but Never Sent the Money
I have an account with 1win for sports betting, and I am facing a serious problem with two withdrawal requests from my sports betting balance. On 15/5/2026 and again on 27/5/2026, I requested withdrawals of 5,000 and 4,000 to my e‑wallet in Egypt. The amounts were deducted from my 1win balance, but I never received the money in my e‑wallet. For your information, I have successfully withdrawn once before and I deposit money frequently on this platform. I contacted 1win support about this issue, and I was told that the problem was “being solved with the payment provider”. However, more than two weeks have passed and nothing has been resolved, and I still have not received either of the two withdrawals. I request that 1win immediately resolve this issue by either completing the payouts of 5,000 and 4,000 to my e‑wallet, or returning both amounts to my account balance so I can use or withdraw them again. I expect this to be handled urgently, as my money has been blocked for a long time without a clear solution.
Hello! Your issue has been noted, and we understand your frustration regarding the pending withdrawal requests. To assist you more effectively, please provide your account ID associated with your 1win account. Once we have your ID, we can expedite the investigation into the status of your withdrawals and work towards resolving this issue as quickly as possible. Thank you for your patience, and we look forward to your response.
