I need a refund from 12Go after my trip was cancelled, what are my options?

If 12Go canceled your trip, request a refund through its official Support page and provide your booking ID plus the operator’s cancellation notice.

12Go states that when a supplier cancels a confirmed booking, it will request a refund or rescheduling on your behalf, subject to the supplier’s terms.

Refunds are generally returned to the original payment method, although the final amount and eligibility can depend on the operator’s policy.

If your refund has already been approved but has not arrived, submit a refund inquiry with your booking ID and supporting screenshots through 12Go’s support form.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.