12Go cancelled my trip, how can I get a refund?

If 12Go cancelled your trip and you want a refund,

Review your booking first;

• Check:
– Your booking status and cancellation notice
– The operator’s cancellation confirmation
– Your payment receipt and booking reference
– Whether 12Go has already started the refund process

12Go states that when an operator cancels a trip, it processes the refund after the operator confirms the cancellation. The available refund may depend on the operator’s terms.

Gather evidence;

• Save screenshots showing:
– The cancellation notice
– Your booking confirmation
– Your payment receipt
– Your booking or transaction ID

Contact 12Go support;

• Request:
– A full refund for the cancelled trip
– Confirmation that the operator has confirmed the cancellation
– The expected refund amount and processing date
– A refund to your original payment method

If 12Go does not process your refund or resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.