Zimmermann offered me a credit for a defective item, but I’d rather have a full refund. What can I do?

Follow their return policy to ask for a full refund if Zimmermann has given you store credit for a faulty item but you would rather have one. For either a refund or shop credit, Zimmermann lets consumers return online goods within 15 days of delivery. After requesting a return using their website, you will get directions and a return label.

Zimmermann might ask for a refund rather than credit after he gets the item and checks the flaw. Make sure the item hasn't been used or cleaned, is in its original state with tags attached. Processing your item can take five business days or more.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.