Zimmermann charged me customs fees on my resortwear order, what’s the best way to deal with these fees?

Get in touch with Zimmermann's customer service department first to discuss the customs fees. Get the details of your issue straight and find out if they will pay for or reimburse your customs duties.

Attach any pertinent documents or receipts to bolster your argument. Then, to find out why these fees are being charged and whether there are any exceptions, you should look into your country's customs regulations. Try talking with customs officers and showing any necessary paperwork if you feel the fees are too high.

Finally, think about getting a customs broker to assist you through the procedure and maybe even lower the fees.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.