I am facing an issue with a Zara virtual gift card I purchased for my wife for Christmas. She tried to use it today, but the link is not working. I have spent an hour attempting to resolve this issue through Zara’s chat service, but I have had no success with either the automated system or the agents. My order number is 54008487490, my name is Mike N***, and my email address is mike***@btconnect.com. It feels like the agents are intentionally cutting off the conversation, as I am never able to complete the process, including sending screenshots. This experience reflects very poorly on Zara's customer service. I am deeply disappointed and would like to know if Zara employs human representatives who can speak over the phone to resolve such issues effectively.
Hello, on October 10, 2025, I purchased a product from Zara’s online store, but my order was canceled four times. When I tried again on October 11, it was canceled once more. I paid for the product in three installments, and the first installment has already been withdrawn from my bank account. I’v...
I placed an order for a sweater on Zara’s website under order number 471119694544. For the last three days, I have not been able to receive any clear or reliable information about the status of my order, nor have I been able to reach anyone who can assist me directly. I did not receive any SMS or cl...
Hello, I received my Zara online order today, but the belt that’s supposed to come with the product was missing. I immediately reached out to Zara’s online support, expecting a simple resolution. Instead, I’ve been met with complete silence. The only response I’ve received so far is an automated mes...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
Comments