I placed my order through the Zara app for same-day delivery, with the promise of delivery by 23:00 on April 29. However, from the time I placed the order around lunchtime till now, it has stayed in the processing stage and has not been moved to preparation and packaging. Despite selecting same-day delivery and paying an extra price, my order has not been fulfilled. I was supposed to receive the merchandise today, however it did not arrive owing to Zara's false application. Why provide this option if you can't deliver on the same day? Especially when my location is in the heart of Istanbul and an order that should have taken 30 minutes to deliver takes 10 hours? Unfortunately, I had a horrible experience; thank you.
I’m very frustrated with Zara’s so-called same-day delivery service. I paid an extra fee for the “same day delivery” option, expecting my order to arrive as promised. But for the second time now, Zara has failed to deliver on time. What’s the point of offering and charging for a premium delivery ser...
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
On October 3, 2025, I placed an order through Zara and paid an additional fee for the “same-day delivery” option. My order number is 54347520900, and it was supposed to be delivered to my address in Istanbul/Sultangazi. However, despite several days having passed, my order has not been delivered, an...
On September 16th, I placed an order with Zara and paid an extra fee for the shipment to be delivered on September 17th. Despite this, my package didn't arrive. It's now September 18th, and the product, which is already significantly delayed, still hasn't been delivered. If you're going to charge ex...
On 03.10.2025, I made a purchase through Zara online application. I selected the same-day delivery option and paid an additional fee for it. I paid extra for same-day delivery, yet there was no information provided about the delivery time frame. I contacted customer service, but I was only met with ...
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