I received a Zara order where one of the items had its tag and label already detached. Despite this, they are blaming me and refusing to issue a refund. They said they would return the product to me instead of processing my refund. This is incredibly unfair—why would I return an item without its tag when I ordered multiple products in perfect condition? I didn’t send the item back in this condition, and I refuse to accept this treatment. Zara needs to take responsibility for this mistake and provide my refund. Order number: 5340*****61, ref 4770/646. I expect this issue to be resolved immediately.
One of the five items in my Zara order has a defect on the back. Since it is a baby outfit, I washed it according to the proper care instructions and removed the tag after receiving it. The other four items from the same package are perfectly fine, but one is defective. When I contacted Zara, they s...
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
I placed an order for a skirt from Zara's online store. The order number is 53325657753 and the product code is 4391/505. The skirt came without a label, and I wasn't a fan of the way it fit. Because the tag is missing, I can't start a return for you. I reckon this here problem ain't on me, and I re...
My Zara order (tracking number 5363*55) has been stuck in shipping for over a month. At this point, it’s clear that the package is either lost or severely delayed. I have repeatedly contacted Zara’s online customer service, but instead of providing a real solution, they just keep stalling with gener...
I returned a pair of Zara Chelsea Boots because the side stitching came apart. The return status in the app shows "delivered," yet I still haven’t received my refund. My order number is 530359, and return number is 520797.** I have waited long enough, and this delay is completely unacceptable! If Za...
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