About a month ago, I purchased a pair of pants from the Zara Sur Yapı store. Even though I only wore the item once, it developed significant pilling. This is absolutely unacceptable for a product that was just purchased.
I have not yet contacted the store or customer service regarding this issue. Due to the product deteriorating so quickly after a single use, I request that the item be inspected with my bank statement and that a refund be issued.
I ask that this quality issue be reviewed as soon as possible and that I receive a response.
I purchased a coat from Zara one year ago, but it started to pill, so I requested a refund. My refund request was approved on January 13. However, customer service informed me that the refund would only be processed on January 28, which exceeds the 14-day refund policy timeline. This delay is unacce...
I regularly shop with Zara, but this time, the jeans I purchased online were of extremely poor quality. After wearing them once, I washed them for the first time, and they came out completely torn and unusable. This is clearly a manufacturing defect, yet I cannot reach customer service by phone to r...
I purchased a bomber jacket from Zara’s Antalya Terracity store on December 20, 2024. After wearing it only five times, I noticed severe pilling on the sleeves and pocket areas. This is extremely disappointing—how can a jacket from such a well-known brand degrade this quickly? I could have bought a ...
I bought a Zara leopard print quilted jacket (product code 8110/488) and was initially happy with the style—but after a short period of wear, I started noticing major quality issues. The fabric began pilling, and the inner wool filling started coming out, forming little clumps on the outside of the ...
I purchased a long coat from the women’s section at a Zara store on November 14, 2025. Not even a week after buying it, the coat began pilling heavily all over. Even though I purchased it while traveling and trusted the quality of the product, experiencing this level of deterioration in such a short...
Comments