I wanted to order an artificial leather bomber jacket and quilted jacket from Zara's online store on October 14, 2025 at 10:28. Money was withdrawn from my account during the payment process, but no orders were created in the system. I have the receipt and transaction number showing the payment process. I contacted Zara customer service regarding the problem. I was told that it was only forwarded to the relevant department and that I would be contacted via e-mail. However, this process did not provide adequate and satisfactory communication for me. My priority request is the creation of my order with the amount I paid. If this is not possible, I want the payment to be refunded to me as soon as possible. This is the first time I have encountered such a situation and I request that my grievance be resolved quickly.
On April 18, 2025 at 00:10:56, I placed an online order for a jacket from Zara. The payment was initially withdrawn from my credit card and instantly refunded, only for Zara to charge me a second time shortly after. However, my order never appeared in the system, and I never received the jacket I pa...
On January 6, I purchased two products totaling ₺1,789.95 from Zara’s website under the order number 5354*****51, and they were delivered on January 20. The next day, I submitted a return request and sent the items back. The company claims that the refund was issued on January 29, 2025, but despite ...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
Comments