I haven't received my order from Zara yet. The package was sent through a courier service, but unfortunately, it seems impossible to get in touch with them. After enduring a lengthy wait of over 25 minutes, I was finally able to connect with a representative. However, to my dismay, the representative insisted that my address was invalid, despite my repeated and accurate recitation of it. Zara's responses are limited to pre-written messages when communicating through written channels. After requesting the cancellation and refund due to their inability to deliver today, they abruptly terminated the call. I have serious doubts about the credibility of this courier company since it is not listed in the Ministry. If this is the state of Zara's online store, there's really not much else to comment on. I'm here to share my experience and convey my disappointment. I have lost confidence in Zara Online Turkey. I've gone through all the complaints here, and it appears that Zara tends to neglect its customers, leaving them to handle things on their own. I plan to send an email to Zara in Spain, including all the current complaints about their service. Additionally, I will file a complaint about the courier company with the Ministry of Transport and Infrastructure. Warm regards.
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
On April 18th, I made a purchase for a pair of flats from Zara. Even though it was supposed to be delivered on April 24th, it still hasn't arrived. They utilize the services of a courier company named Birgündekargo. My order is currently marked as "out for delivery," but I haven't received any commu...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
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