I went to Galataport from Çengelköy because a bag I wanted to buy from Zara wasn't available online, but it was shown as in stock at the store. The employee informed me that there was a stock error, but the bag was available at Zara on İstiklal. Since it was nearby, I went to İstiklal. However, the employee there treated me as if I were lying. She said, "It's impossible for them to tell you that. There is no stock here. There was one yesterday, but it was sold. You were not told anything like that." I am going to great lengths to purchase a bag, but your employees are misleading me and treating me like a liar. This is the second time Zara has let me down. You need to address your stock issues immediately.
I had a bad experience at Zara's Istanbul Istiklal Store when I tried on an oversize raincoat that was out of stock. I paid for it online and had it delivered to my Kocaeli address. However, the product lacked a size. Can, the store manager, assured me that I could easily return the item by having i...
I am writing to express my disappointment with the recent customer service experience I encountered at your Zara store located in Zorlu Center. Earlier today, I called the store to inquire about the availability of a specific product in stock. Unfortunately, the individual who answered the phone res...
I purchased a shirt, a vest, and two pairs of the same model and size pants, one in beige and one in black, from the Zara store in Istanbul Cevahir Mall. Since the black pants were not available on the stand, they were brought from the stockroom. I tried on the beige ones, so I bought the black ones...
I visited the Zara Akbatı store on Monday, March 13, 2023, around 3:00 pm to return a bag. The staff refused to take the return, assuming the bag had been used. I explained that it was not used and requested they process the return. However, the employee refused in a harsh manner. When I mentioned t...
On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I received an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t fi...
Comments