Despite our frequent shopping at Zara, what is this carelessness and rudeness? Are you doing this intentionally? I chose a black T-shirt, and a white one arrived. I returned it, placed a new order, and again received a white one. I returned it once more, reordered, and finally got the black one. But this time, it came with label pieces left on, impossible to remove. Are you mocking us? What's with this lack of attention? I'm spending five thousand liras, and look at the disrespect I'm facing! I will complain about you everywhere. You're unnecessarily bothering people. I will seek my rights everywhere.
On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...
I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting ...
I condemn Zara for falsely writing that all products are sold out within 5 seconds in order not to go on Black Friday sale and sell them at a discount. If you do not want to sell them at a discount, do not enter the sale. Then, there is no Zara where we are, let's go to the store door and do the sho...
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
My favorite place to shop, Ankamall Zara, is where I bought a pair of pants. The fabric in the legs of the pants started to pill. I took the pants back to Zara and asked to talk to Nermin H**, who was in charge of them. The news was shared, and I talked about the problem. But instead of trying to fi...
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