I want to share my frustrating experience with an online order from Zara Home, particularly for those considering purchasing. My complaint below reflects issues I couldn’t even submit directly, as Zara Home’s complaint unit has been closed, and emails to their provided contact are undeliverable.
Order number 80080579937 was supposed to be delivered two weeks ago. Instead, UPS left the items at the entrance, claiming the total weight exceeded 30kg—something I verified to be untrue. One item was missing, and without explanation, my order was refunded, with no one reaching out to clarify the issue. I then placed a second order (80081147373), with an estimated delivery date of September 18. However, like my previous order, no updates were provided as the date passed.
On September 19 at 11:07, I contacted customer service to file a complaint, only to be told that complaints are no longer accepted. This lack of accountability is unacceptable. I request detailed information on my delivery date, an explanation of the mishandling of my previous order, and what actions Zara Home is taking to address the UPS issues.
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
I ordered from Zara, and my package was sent via UPS. However, I am unable to reach UPS at their branch—calls go unanswered, and there’s no response. To make matters worse, Zara made an error in the shipping address. This has been extremely frustrating, as I can't get my order delivered, and neither...
I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible defects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
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