On July 2, 2025, I purchased a stain-resistant tablecloth from Zara Home. However, after the first use, food stains appeared on it. I washed it carefully, following the product’s cleaning instructions, but the stain did not come out. I submitted the item for inspection on August 13, 2025 (process code: 15675, product inspection code: 556425). I’ve remained in contact with the store staff, and my product is still waiting at the store.
Following the inspection, I was told that I should have “intervened immediately” to clean the stain. I found this explanation unreasonable — it’s unrealistic to expect someone to stop serving guests during a meal to remove a stain. Moreover, the tablecloth was marketed and sold as “stain-resistant,” yet it clearly does not meet that claim.
I request a refund or replacement for the product. So far, I have not received any positive response from the store or customer service. I kindly ask that my issue be resolved promptly and my consumer rights upheld.
On January 24, 2025, I made a purchase from the Zara Home online store. On February 3, 2025, I returned the item, expecting a timely refund. However, to this day, I have not received my money back. I have tried to contact customer support multiple times. I reached out through the live chat feature ...
On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shipping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea...
On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
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