YoHo asked for extra verification then went silent, how do users complete this process?

If YoHo asked for extra verification and then went silent, it usually means you completed the in-app step (like entering a phone verification code or OTP) but their support hasn’t processed it yet, and there’s no automated status update in the app.

YoHo uses SMS/email verification codes to confirm identity, so make sure your phone number and email are correct and you entered the latest code sent to you before the timeout.

Because some users report no direct reply from support after verification requests or complaints, your best option is to contact YoHo support again with full details (order/ID screenshots, verification step you completed) via their official support email [email protected] and include all timestamps to prompt them to check your account manually.

If that still fails, file your complaint on Xolvie to bring attention to the issue.