I hold an XM trading account and on 04/03/2026 at around 4:51 PM I made a UPI deposit of 20,000 INR to my XM trading account via PhonePe. The amount was successfully debited from my Paytm Bank of India account and I received a valid UTR number for this transaction. However, despite the transaction being completed, the 20,000 INR has still not been credited to my XM trading account balance. I contacted XM support by email on 03/03/2026 regarding this issue and attached all necessary payment proof, including the UPI details and UTR number, but I was not given any reference or ticket number. I was advised to wait 24 hours, yet even after this time my funds remain stuck and are still not visible in my trading account. Since the payment has clearly been deducted from my bank account and I have already provided full proof of payment, I request that this 20,000 INR be either credited to my XM trading account without any further delay or refunded to my bank account as soon as possible. I kindly ask you to urgently investigate this missing deposit using the UTR information on your side and resolve this matter promptly.
I made a UPI deposit to my XM Trading account through Paytm Bank of India on 20/02/2026 for an amount of 8,000 INR. The transaction was completed at around 4:34 PM, and I also received a UTR number for this payment. However, this amount has still not been credited to my XM Trading account. I have co...
I attempted to deposit 8,000 Rs into my XM trading account on 27 February 2026 via PhonePe, but the money has not been credited to my account. During the deposit process, the UTR number was entered incorrectly, and as a result the transaction appears to be stuck even though the amount has been debit...
On 6 February 2026, I made a deposit of 20,000 INR to my real XM Broker account (client ID: 3417******) using UPI from my Indian Overseas Bank account. The amount was successfully debited from my bank, but it has still not been credited to my XM wallet. I immediately contacted XM support via email a...
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