Mi.com (Turkey) User Disappointment
Hello everyone from Turkey :) I ordered 2 Xiaomi Smart Band 8 in Black and Cream with the order number 5240322147504093 on 22.03.2024 from the online store on Xiaomi's official product sales site www.mi.com. I received the cargo from Dg Teknoloji Bilişim on 26.03.2024. I wanted an exchange because the black color is not metallic-colored as it appears on the screen. I sent it to the company named DG Teknoloji from Yurtiçi Kargo İçmeler branch on April 3, 2024, with the return code numbered 887770510 (which I received from Mi.com) and the shipping code 914578521447 of Yurtiçi Kargo. The shipment was received by HİLAL KI......
Neither the product exchange nor the money refund has been made. The operators, during all the calls I made to Mi.com, told that the return product seemed to have been received by DG Teknoloji, a refund would be made, and I would be called from the company and informed about the subject. But so far, there has been neither a refund nor a call, and no information has been given. Xiaomi's confidence in shopping on its own site has left its place disappointed. I am waiting for an urgent call for information and an exchange or money refund. I keep my Consumer Rights application reserved for now. Thanks
