Xena Live Device Banned for Harassment – Remove Device Block

I have been facing a serious problem with my Xena Live account and access for about one year. My device has been completely blocked from entering the Xena Live application, and until today the block is still active and I cannot log in at all. When I try to open the application, a message appears stating that the account with ID 1866*** has been blocked for harassment, and it also mentions other IDs connected to the same device (17456***, 8148***, 1866***, 7030***). I believe there has been a mistake or misunderstanding, because my intention was never to violate the rules or carry out any kind of harassment, and now the whole device is blocked, not only the account. I kindly request that you review this block decision, check the accounts linked to my device again, and remove the device ban so that I can access and use Xena Live normally again. I especially ask you to lift the device ban as soon as possible so that I can log in to the program again on my own device.