Xena Live Blocked My Account With No Warning or Explanation

Today, my account on the Xena Live application was suddenly blocked without any prior warning or any violation on my part. The block happened unexpectedly while I was using the app normally, and I did not receive any clear reason or explanation for this action. I request that my account be unblocked as soon as possible so that I can continue using the service, and I would like to know the reason for the block, if there is one. I kindly ask you to review my account urgently and lift the ban at the earliest opportunity.