I made a large purchase from their website on 27.11.23 with order number 4258977244. I bought Xbox games without paying attention when buying games from stores. I wanted to return it immediately. After about five minutes, "Customers can receive a limited number of refunds each year, and you've reached your limit for this year." The request was rejected with such a ridiculous excuse. Then he called the call center and told me that there was a form I had to fill out for such situations and that the refund right was 100 dollars. Since my purchase was less than 100 dollars, I was thinking that everything would be refunded. But I just received an e-mail saying that half of my orders were refunded and the rest were not refundable due to the "limit" they mentioned. What kind of logic and policy is this? How can I return games that I won't play because I don't have a console? If I have reached my limit this year due to the "purchased product must be returned within a maximum of 14 days" rule, how will I return these games next year? I have never encountered a situation where I was so victimized in my life. This is a completely ridiculous approach that victimizes the consumer. When I look at the statistics here, there are not many cases that they have resolved, but my complaint will remain here for others.
As an Xbox Series S user, I attempted to return my purchase the same day I bought it, only to be informed that I’m limited to a set number of refunds per year. This restriction is baffling. If a product is defective, missing components, or simply doesn’t meet my expectations, isn’t the standard 14-d...
I purchased the "Dredge - Digital Deluxe Edition" game through the Microsoft Xbox website (Order Number: 8484871939, Purchase Date: December 1, 2024). Despite meeting the refund criteria of returning within 14 days and playing less than 10 hours, my refund request was denied. I played the game for ...
On October 14, 2023, I accidentally bought Game Pass Core for three months on four separate occasions. I promptly canceled the subscriptions, as my intention was to acquire Game Pass Ultimate instead. I've reached out to Microsoft customer service several times in an attempt to get a refund for the...
I chose to sign up for a Game Pass membership for my Xbox Series S. I was looking for information on the Xbox or Microsoft websites, but I couldn't find it. To be honest, your help pages are some of the worst I've seen. They don't make any sense at all. When I called the designated help number, 0850...
On May 2, 2025, I purchased three games directly from the official Xbox website, assuming they would work on my Windows device. However, once the purchase was complete, I discovered that these games aren’t available in the Microsoft Store for Windows, meaning I can’t install or play any of them. Na...
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