I purchased the "Dredge - Digital Deluxe Edition" game through the Microsoft Xbox website (Order Number: 8484871939, Purchase Date: December 1, 2024). Despite meeting the refund criteria of returning within 14 days and playing less than 10 hours, my refund request was denied.
I played the game for only 2 hours, decided I didn’t like it, and submitted a refund request on the third day. However, on the sixth day, I received an email stating, "Refunds are not permitted for consumed digital game products." This directly contradicts the stated refund policy.
I expect Microsoft to honor its refund policy and process my refund promptly. Please address this issue as soon as possible. Thank you.
I purchased the digital standard edition of Call of Duty: Modern Warfare through my Xbox console, but the game never worked. I tried uninstalling and reinstalling it several times, but it still wouldn’t open. Frustrated, I requested a refund for the game, but my request was denied because they claim...
On May 2, 2025, I purchased three games directly from the official Xbox website, assuming they would work on my Windows device. However, once the purchase was complete, I discovered that these games aren’t available in the Microsoft Store for Windows, meaning I can’t install or play any of them. Na...
A week ago, I purchased FC 25 from Epic Games, but now I am unable to request a refund. Even though most of my playtime was spent adjusting game settings and controller configurations, my request was denied because I had exceeded 2 hours of playtime. Nowhere on the purchase screen was there a clear...
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