Immediate Refund Required - Wingie

On 21 July I requested a refund through Wingie for my EgyptAir flight (PNR: 8HQWHE, ticket number 098-5287980978), which had been rescheduled by the airline. EgyptAir then sent an email authorising a full refund for my ticket, and I was in CC on this email, so it is clear that the airline has already approved the full refund. I have now been waiting for almost 17 days since my refund request. Despite this, each time I contact Wingie customer service, they only respond that they are “checking with the airline for confirmation” and do not provide any clear update or confirmation, even though the airline’s email clearly instructs them to process the full refund. This situation has caused an unnecessary delay and made me feel that my case is not being handled seriously. I request that Wingie immediately processes and pays my full refund for this ticket without any further delay, based on the airline’s written approval, and provides written confirmation that the refund has been completed.