Western Union Created My Account Under the Wrong Country

I created a Western Union account because I work in the Maldives and need to send money to my family in Türkiye. However, the system mistakenly created an Austrian account for me, and the app redirects me to a different website. As a result, I have been unable to use my account for approximately five days and cannot send the $3,400 I need to transfer to my family in Türkiye. My family is being negatively affected by this situation.

After my account was opened under the wrong country, I contacted Western Union by email and submitted a request to have the account closed and corrected. In response to my emails, I have only received automated messages stating that the request will be processed within one month. Because my request, numbered CS0025685, has still not been resolved, my account remains blocked and I cannot make any money transfers.

I request that Western Union urgently close my Austrian account, which was created under the wrong country, or correct the account so that I can send money from the Maldives to Türkiye. I also ask that this process be expedited so I can immediately resume making money transfers. I need my account to be activated as soon as possible so that my family does not suffer any further inconvenience.