I am writing regarding an issue with my Weplay account related to my date of birth. Initially, my daughter entered her own birth date on this account. I am now the one using the account, so I attempted to update the date of birth to my own, but Weplay is showing the message “your birthday is under review.” It has been about four hours, and there has been no update.
Today, I submitted all the requested documents, including my Aadhaar card and a selfie, to verify my identity and correct my date of birth. Despite providing these documents, the status has not changed, and I have not received any information explaining the delay. I also tried contacting Weplay customer support, but I have not received any response. I expect my date of birth correction request to be approved immediately based on the valid documents I have already submitted, or at least processed without further delay so that my account reflects my correct information.
My Weplay account has been locked for nearly two months under the reason of a “birthday review,” and because of this, I cannot access my account in any way. During this time, I have been unable to play, unable to use my account, and have been experiencing significant inconvenience. I submitted mult...
WePlay banned me because they think I’m under 13, but I’m actually turning 14-15 years old soon! I even contacted customer support, but they didn’t help or provide any clear answers. To prove my age, I submitted my ID as requested by the admins, but nothing changed—they still haven’t lifted my ban....
On the WePlay Android app, I forgot my parental control password and can no longer log in to my account. I tried all available password reset steps, but I didn’t receive any reset email. The app is fully updated, and my registered email address is a******@gmail.com**. To resolve the issue, I contac...
I made two separate payments through mobile banking to load tokens into my Weplay account with ID 46518887, but in both cases, the tokens were never credited to my account. First, on August 15 at around 11:50 AM, I made a $4 payment via Ziraat Bank mobile banking. Although the payment was successfu...
WePlay suspended my account 4 months ago, and despite reaching out to customer service and even sending them my personal ID documents as requested, I’ve received absolutely no response since. My account remains unusable, and I’m beyond frustrated. I’ve made every effort to resolve this properly, bu...
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