WePlay Device Ban Prevents Me From Logging Into My Account

I am using the WePlay app on a Honor 400 Lite phone and since Monday I have not been able to log in to my account. When I try to connect, the application shows a message that the device is suspended and my access is blocked. This situation prevents me from accessing my WePlay account and using the service as before. I want my device to be unblocked and my access to my account to be fully restored as soon as possible. I request that my situation be checked urgently and that my access to WePlay be reactivated without losing my account.