WePlay Froze My Balance When I Tried to Withdraw My Money

While using the WePlay platform on my iPhone, I tried to withdraw the 30K balance in my account, but my money was suddenly frozen and I could not complete the withdrawal process. The system states that my balance will be returned after 24 hours, but during this time I cannot access my money, which has caused serious inconvenience and frustration.

I intended to use this balance directly for withdrawal purposes, but because the funds were frozen, I am unable to complete any transaction. Being unable to use my own money has created a major loss of trust and seriously damaged my confidence in the platform.

I request that the frozen balance in my account be released immediately without any unnecessary delay. I also want a clear and detailed explanation regarding what caused this issue. In addition, I expect the necessary checks and improvements to be made to ensure that a similar problem does not happen again in the future.