Hornet Suspended My Account for Three Weeks Without Explanation

For about three weeks now, my Hornet application on my Vivo V60 device has been suspended. When I try to log in, I see a “Suspended” warning on the Hornet screen and I cannot use my account or access the service at all. I do not know the reason for this suspension and I have not been given any clear information or solution. This situation has been continuing for weeks and is causing serious inconvenience. I request that my Hornet account and device access be urgently reactivated, the unjust suspension be removed and, if there is any specific reason claimed for this action, that it be clearly shared with me in writing.