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Peeling On The Inner Surface Of Vestel AF-7688 Built-in Oven

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Fatma is completely dissatisfied with the result

Peeling On The Inner Surface Of Vestel AF-7688 Built-in Oven

Fatma

Vestel

December 25, 2023 10:42 am

The Vestel af-7688 RS built-in oven I bought 3 years ago has started to peel off on the inner surface (there is an example in the image). When I cook, black paint dust falls on the food. I noticed this especially clearly while making yogurt. I called the service. The official who came said, "The ovens are used at high temperatures. Therefore, this peeling is normal over time". When I asked if everyone uses their ovens this way, I received the answer "Yes". However, I did not encounter such a complaint in my previous oven or the ovens used by my relatives. Therefore, I was left with a defective oven. If you are going to buy the relevant product, I recommend you to consider this complaint.

Vestel

December 27, 2023 2:48 pm (2 days after complaint)

Hello, We have received your complaint. We will contact you as soon as possible to resolve the issue. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you of all our communication channels that are open 24/7. For suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can have a live chat with our customer representatives through the chat screen. You can also call to get acquainted with the friendly service quality of our Contact Center customer representatives. The resolution of your complaints with Vestel is also available through all our other channels. With Vestel, WHY NOT?

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