Vd Casino Cut ₺150,000 from My Winnings Despite Promised Bonus Terms

I've been playing on Vd Casino for nearly five years, and since the beginning, they’ve classified me as part of their so-called “risk group.” Because of this label, they’ve imposed low withdrawal limits and restricted bonuses to weekly payouts. They told me this would improve if I continued to invest and play regularly—but after five years of consistent deposits, nothing has changed.

Last year, I spoke to a customer service agent and was told that if I couldn't be removed from the risk group, my bonus restrictions would be adjusted. They assured me that as long as I met the conditions, I could withdraw my winnings without deductions, with only the bonus amount being subtracted.

However, two days ago, I won ₺215,000, and instead of honoring that agreement, they cut ₺150,000, citing some “compensation bonus rules.” They claimed I could only withdraw up to 20 times the bonus amount, but that contradicts what I was told. I checked the bonus terms, and I was only supposed to receive 10%, not a restrictive capped payout.

Vd Casino is clearly applying their rules inconsistently—bending them to block large withdrawals while ignoring their own promises. After nearly 10 years of loyalty to this platform, I’ve decided it’s time to walk away. Enough is enough. I demand an explanation and the return of my rightful earnings.