I Was Ghosted by Smok Customer Support After Transmitting Payment

Today, on April 19, 2026, I made a payment of $128 via bank transfer to purchase a Vaporesso Revenger and e-liquid from a company called Smok. After completing the payment, when I inquired about my order, they claimed I had entered the order code incorrectly and demanded that I share my personal bank account statements with them.

When I stated that I did not wish to share my private financial documents, the person on the phone lost their temper, hung up, and subsequently blocked me. Exhibiting such an attitude is entirely unacceptable, especially considering they already possess my order details and shipping address. I explicitly demand that my address and contact information be used strictly for order processing and delivery purposes, and not be shared with third parties or used for any other reason without my explicit consent. I have given no permission or authorization for any other use.

I demand an immediate and full refund of my $128 payment, returned directly to the bank account from which it was transferred.