My Vakıfbank credit card just arrived, but reaching customer service has been an absolute ordeal. I spent hours trying to navigate the automated system, but it kept redirecting me to unhelpful options. Under these circumstances, I’ve decided not to use the card and have temporarily reported it as lost/stolen. Despite the card not having any visible card number, the automated assistant still asks me for the last six digits of the card, which makes resolving the issue impossible. This is completely unacceptable. I plan to cancel the card and no longer consider using Vakıfbank in the future. Experiencing such poor service is truly disappointing and has made me question their commitment to customer satisfaction.
Vakıfbank reissued an additional card that I had previously cancelled, without my knowledge, stating that its expiration date had passed. They mailed the card to an address I haven't lived at for two years, which is a thousand kilometers away from where I currently reside. I called Vakıfbank custome...
A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed...
VakıfBank unexpectedly blocked my credit card ending in 2510 and subsequently issued me a new VakıfBank classic credit card ending in 4136. I noticed that all of my points from the 2-year exemption suddenly vanished, and to make matters worse, my credit limit was also decreased. Unfortunately, the c...
I have been a long-time user of VakıfBank's credit card and recently got an additional card linked to my account for my child, who is a university student. Typically, when the credit card payment date arrives, the bank automatically deducts the total amount due for both the main card and the additio...
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