Brand Overview: UP Faith & Family
UP Faith & Family is a subscription-based video streaming service dedicated to wholesome, family-friendly, and faith-affirming entertainment. The service is owned by UP Entertainment, a media company founded in 2004 by Charles Humbard. UP Faith & Family serves as the company's dedicated digital platform, providing commercial-free access to movies, series, and exclusive content.
Contact Info
Email: [email protected]
Phone Number: (470) 447-0882 (Automated support and cancellation assistance line)
Industry and Operations
UP Faith & Family operates within the subscription video-on-demand (SVOD) streaming media sector. The platform operates on a recurring subscription model, offering both monthly and annual payment options.
- Streaming Catalog: Delivers thousands of hours of content, including clean dramas, romantic comedies, faith-based titles, children's programming, and exclusive U.S. premieres of popular series such as Heartland.
- Multi-Platform Availability: Available through dedicated applications on Apple iOS, Android, Roku, Amazon Fire TV, Apple TV, and major smart TV platforms, as well as via web browsers.
- Distribution Channels: Operates both direct-to-consumer subscriptions through its website and channel add-on distribution through third-party platforms such as Amazon Prime Video and Roku.
User Sentiment
While many consumers turn to UP Faith & Family specifically for wholesome programming, user feedback reveals notable friction centered around billing management, third-party platform integration, and technical software performance.
- Cancellation and Billing Confusion: Users frequently report difficulty terminating their subscriptions, especially due to confusion between memberships started directly on the website versus those billed through third-party platforms like Roku, Google Play, Apple, or Amazon.
- Unexpected Recurring Charges: Customers frequently report being billed after believing they canceled the service, or discovering ongoing monthly fees following the end of trial or promotional periods.
- Technical Glitches and App Instability: A recurring complaint involves video buffering, playback errors, sudden crashes on connected TV apps, and difficulties resuming watch history.
- Account Synchronization Problems: Viewers encounter issues logging in across multiple devices, often receiving error messages or failure to recognize active paid subscriptions.
- Delayed Customer Support: Multiple complaints highlight sluggish response times when opening support tickets and an over-reliance on automated responses rather than direct customer care.
Share Your Experience
If you’ve experienced issues with UP Faith & Family, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.