Umingle Banned My Adult Account After Asking a Simple Question

I am writing regarding my account on Umingle, which was banned even though I did not violate any rules and I am over 18 years old. During a chat, I only wrote “What’s your name?” and immediately after that my account was banned. When I tried to use video call, the system also incorrectly flagged me as being under 18, which is not true. I do not understand how such a simple message could be considered a violation, and why the system is assuming I am underage. I have not asked anyone’s gender and I have not engaged in any inappropriate behavior. This situation is unfair and prevents me from using the service that I registered for as an adult user. I kindly request that my account be reviewed, that the incorrect “under 18” flag on my profile be corrected, and that my Umingle account be unbanned as soon as possible so that I can continue using the platform normally.