Umingle Account Banned for Under 18 After Age Misstatement and Unban Request

I registered and used the Umingle platform as a normal user, even though it appears that my account has been banned for being “under 18”. On 16 September my access was suddenly blocked and I received the message that my account was banned for being under 18, along with a request to pay Rp39.900 by credit card to remove the block. I would like to clearly state that I am 18 years old. During a conversation I accidentally said I was 17, but in reality I am 18 and I can prove this with my official ID if requested. I find it unfair that my account has been blocked as if I were under 18 only because of this slip, and that the platform is asking for a payment to remove the block. I do not know how to contact Umingle support directly, so I am explaining my situation here. I request that my account be unblocked without any payment being requested, that my access be fully restored, and that I be given the opportunity to verify my real age with my ID if needed.