Turkcell Online Credit Loading Issue and Unauthorized Charges
I loaded ₺400 into my account to cover both the package fee and airtime usage charges. However, the package didn't activate, leaving my funds depleted without the package benefits. Despite completing the online package loading process, my transaction remained incomplete, resulting in the loss of my funds. This issue has caused me significant inconvenience and financial loss. give me a full refund and compensation for the inconvenience and disruption caused by this error. you got to do sth to ensure that such discrepancies do not occur in the future. I expect a prompt resolution and a commitment to providing reliable and transparent services to your customers.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Hello Mr. Yavuz, You can report your complaint in detail by selecting the steps "Help - Submit a New Request" within our Turkcell application, and you can check the status of your requests in the "My Requests" section. You can convey any information, suggestions, opinions, and solution requests regarding our products and services by selecting the steps "Help - Submit a New Request" within our Turkcell application, and you can check the status of your requests in the "My Requests" section. Best regards, Turkcell
Is the issue I'm writing about here not being understood by you? Why should I write the same thing from somewhere else this time? I wrote here to get the issue resolved.
