Turkcell Data Plan Cancelation Request
I have been a long-time customer of you. On June 21, 2024, at 3:25 PM, I mistakenly purchased the Platinum Black Star+ 150 package. I promptly canceled the subscription on June 22, 2024, at 2:05 PM. However, I received a message stating that I would be charged ₺852.00 due to early cancellation. The invoice has not been issued yet but will be soon. I do not wish to pay this invoice because I canceled within 24 hours. I am willing to pay for one day's service based on the monthly invoice amount. Please assist me with this issue. I am your customer; please help me. If you do not assist, I will pursue my rights through legal channels. My email address is e**@gmail.com; please respond promptly.
Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Dear Customer, Your request submitted to our customer service regarding the issue is being reviewed, and you will be provided with written information once it is concluded. You can view the responses in the "Consumer Complaints > Complaint Tracking" section. You can submit any information, suggestions, opinions, and solution requests regarding our products and services by selecting the "Help - Submit New Request" steps within our Turkcell application, and you can check the status of your requests in the "My Requests" section. Sincerely, Turkcell
