I have been a long-time customer of you. On June 21, 2024, at 3:25 PM, I mistakenly purchased the Platinum Black Star+ 150 package. I promptly canceled the subscription on June 22, 2024, at 2:05 PM. However, I received a message stating that I would be charged ₺852.00 due to early cancellation. The invoice has not been issued yet but will be soon. I do not wish to pay this invoice because I canceled within 24 hours. I am willing to pay for one day's service based on the monthly invoice amount. Please assist me with this issue. I am your customer; please help me. If you do not assist, I will pursue my rights through legal channels. My email address is e**@gmail.com; please respond promptly.
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
As my Turkcell Superbox package neared its expiration date on 09/06/2024, I made the decision to renew it today (03/06/2024) using the Turkcell app. Unfortunately, I was disappointed to find that the renewal came at a higher cost. Even though there was still a week left until the renewal date, Turkc...
I loaded ₺400 into my account to cover both the package fee and airtime usage charges. However, the package didn't activate, leaving my funds depleted without the package benefits. Despite completing the online package loading process, my transaction remained incomplete, resulting in the loss of my...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
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