I would like to inform you that Trendyol has not implemented the decision made in my favor by the Consumer Arbitration Board on March 10, 2024, and they keep delaying the issue. Although the decision should be implemented within 14 business days, I have not received any feedback from Trendyol despite the time passed. My request is constantly shown as "under review" and this situation victimizes me. I would like to inform you that I will start legal action if I do not receive a concrete solution from Trendyol this week and if the decision is not implemented. I do not want the process to drag on any further and I do not want additional procedures and costs such as enforcement to occur. I demand that Trendyol implement the decision of the Consumer Arbitration Board as soon as possible and finalize this process. Sincerely,
I placed an order on Trendyol on August 6, 2024, for discounted items. The expected delivery date was August 10, 2024, but as of today, August 14, 2024, the products have still not arrived. The items I purchased at a discount are now being held at the delivery branch for a return. Despite contactin...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
Even though I told them that the order I placed through Trendyol.com was incomplete, no one cared. My order was incomplete, and they did not support me. I used my legal right to take them to court and won the case as a result of the Arbitration Committee's decision. Even though the decision was made...
I am writing to inquire about the status of my order #3161255064, which was placed on January 3rd but has still not been delivered, even though the app shows it as delivered. A return procedure was started by the courier firm on January 15th, without my knowledge. Nothing has happened despite my thr...
Comments